Support
Quizel Support
Last updated: September 24, 2026
Need help with Quizel? Contact quizel.support@protonmail.com.
Please include your device model, iOS version, what you were trying to do, whether the issue happened with pasted text, a PDF, a text file, or an image, the exact error message shown in the app, and whether you are using the free version or Quizel Pro.
Do not send passwords, payment card details, government identifiers, private health information, or confidential study material in a support email.
Common Questions
How do I create and study flashcards?
Update Quizel to version 1.0.5 or later. Choose Flashcards when creating a set and import your material. While studying, tap the card or the button to reveal the answer, then swipe or tap to rate whether you knew it.
Do I need a new subscription for flashcards?
In current app versions, creating quizzes and flashcards from your own material requires an active Quizel Pro subscription, including an eligible introductory trial. The onboarding example can be tried without generating personal content. Existing saved quizzes, flashcards and progress remain accessible after a subscription ends. The former free five-item personal starter is no longer offered. Technical and abuse-prevention limits may apply.
The app says the quiz service could not complete the request.
Check your internet connection and try again with shorter or clearer study material. If the issue continues, contact support with the exact error message.
A PDF or image does not produce useful questions.
Quizel can only create good quizzes from readable extracted text. Scanned, handwritten, low-resolution, or layout-heavy material may not extract cleanly. Try a clearer image, a text-based PDF, or paste the text directly.
How do I manage or cancel Quizel Pro?
Subscriptions are managed through Apple. Open the App Store or iOS Settings, go to your Apple ID subscriptions, and manage Quizel Pro there.
How do I restore purchases?
Open Quizel, go to Settings, and tap Restore Purchases.
How do I delete local data?
Saved quizzes, card sets and progress are stored on your device. Delete quizzes or card sets individually, use Delete All Local Data in Quizel Settings, or delete the app from your device.
How do I request privacy help or deletion of backend quota data?
Email quizel.support@protonmail.com. Because Quizel does not require accounts, we may need information from you to locate backend quota records associated with your app install.
Links
Voice Mode, minutes and privacy
Annual Pro includes 10 minutes each month after the free trial; Weekly Pro includes 5 minutes per paid week. Trial access has no included Voice Mode minutes. The balance and next renewal appear in Voice Mode. Purchased minutes do not expire. If credit is missing, contact support with the approximate purchase date and Apple order reference, never your password or card details.
For audio problems, check microphone permission in iOS Settings and your audio output. Stop the conversation if you do not want further time to be used. To report an unsafe or inaccurate response, email quizel.support@protonmail.com with the approximate time, app version and a short description. Do not include a complete conversation or sensitive study material. We do not receive a transcript automatically.
Saved summaries can be deleted by swiping left and choosing Delete, by holding the summary, or with Delete All Local Data. For backend-data requests or privacy complaints, use the same support address. Local deletion does not cancel an Apple subscription or erase purchased minutes.